Pre-purchase Q&A

Frequently asked questions

Common questions from clients booking photo booth, cinematic 360, and aerial coverage in the DMV. If yours is not here, send it via the contact form.

Frequently asked questions

How far in advance should I book?

Premium dates (Saturdays April-October, December weekends) book 4-6 months out. Off-peak weekdays often available within 2-3 weeks.

What is your service area?

DMV core: Washington DC, Northern Virginia (Arlington, Alexandria, Fairfax), and Maryland (Montgomery, PG, Anne Arundel). Outside this radius is quoted with travel.

How does the deposit work?

25% deposit holds your date. Refundable up to 30 days before the event. Within 30 days the deposit becomes non-refundable but transfers to a future booking once.

When do I receive the photos?

Digital gallery within 24 hours of the event. Printed photos are delivered on-site as guests use the booth.

How is aerial drone coverage handled?

Aerial coverage is provided by an FAA Part 107-licensed independent contractor. Pricing is pass-through (you see the contractor invoice). The DC FRZ (Flight Restricted Zone) excludes downtown DC and parts of Arlington — the contractor confirms feasibility per venue.

Can the booth handle children at events?

Yes — the attendant manages the booth at all times and supervises usage. We have hosted baby showers, sweet 16s, school events, and bat/bar mitzvahs.

Do you provide setup time / power requirements?

Setup is 60-90 minutes pre-event (we arrive in advance and break down within 30 min of close). Standard 110V outlet within 25 ft of the booth location.

Custom branding for corporate events?

Premier and Luxe tiers include custom backdrops, branded prints, and on-screen overlays. Send your brand assets after booking and we mock up before the event.

What if the venue is outdoor / weather-dependent?

We need a covered area (tent, pavilion, or indoor backup) — direct sun and rain both compromise the booth. A 10x10 ft covered footprint works.

Do you keep the photos for portfolio use?

We retain digital copies for portfolio and marketing use; the privacy policy details retention windows and opt-out paths.

Cancellation policy?

+30 days: full refund. 14-30 days: 50% refund. <14 days: deposit forfeited but transfers to a rescheduled date within 12 months.

How do I send Mason / venue contact details?

After booking we send a short pre-event form (venue name, indoor/outdoor, guest count, point-of-contact). Filled in 5 minutes.

Question still unanswered?

Send it via the contact form and we will reply within 24 hours.

Ask via contact form